1. Customer Agreement
By using this website, you fully agree to the terms and conditions outlined on this page. If you do not agree with any of these terms, we kindly request that you cease using the website immediately. Customers are advised to regularly review the terms to stay informed of any updates.
2. Eligibility
You must be over 18 years old or use the website with the consent and supervision of a guardian. By registering or placing an order, you affirm that the information provided is accurate and correct. In the case of providing incorrect information, the restaurant reserves the right to suspend or cancel the account.
3. Orders
Orders are placed via the website using the available payment methods. Fatafeat Restaurant reserves the right to accept or reject any order for any reason, including large orders or orders that may require additional preparation time. Orders are confirmed via email or text messages, and this confirmation should be retained as proof of the order.
4. Pricing and Errors
All prices displayed on the website are in the local currency (Qatari Riyal) and include applicable taxes. Fatafeat Restaurant reserves the right to adjust prices at any time without prior notice. However, the price applied to the order will be the one in effect at the time of order confirmation. In the case of pricing errors, Fatafeat Restaurant reserves the right to correct the error without bearing liability. Customers will be notified of any price changes before the order is processed.
5. Delivery
Orders are delivered by Clicks, a Qatari delivery company. Delivery is available to all areas in Qatar. Delivery fees may vary depending on the customer's location. In the event of unexpected delivery delays, the customer will be informed immediately and given the option to cancel or proceed with the order.
6. Payment
All financial transactions are processed through the SkipCash payment gateway, a secure Qatari payment system. Accurate and complete payment information must be provided. Orders will only be accepted after successful payment. In case of any payment issues, customers may contact the support team to resolve the matter.
7. Cancellation and Refunds
Orders can be canceled if preparation has not yet begun. Refund or cancellation requests will not be accepted once food preparation has started or after delivery. Fatafeat Restaurant reserves the right to cancel orders if materials are unavailable or for any other reason. A full refund will be provided in case of cancellations initiated by the restaurant.
8. Intellectual Property
All content displayed on the website, including text, logos, images, and designs are owned by Fatafeat Restaurant or are licensed for use. Any use or reproduction of the content without prior written permission is prohibited. This includes all visual and written materials on the website.
9. No Misuse of the Website
No user may misuse Fatafeat Restaurant in any manner, whether on or off the website. Legal action will be taken against anyone who violates these terms or causes direct or indirect damage to the website. This includes posting inappropriate reviews or inaccurate information.
10. Permitted Use
You are permitted to use the website only for lawful purposes and personal shopping. Commercial use, modification, reproduction of content, or attempting to hack the website is prohibited. Any unlawful use of the website may result in legal action.
11. User Accounts and Responsibility
Customers must maintain the confidentiality of their accounts and passwords. The customer is fully responsible for any activity carried out through their account. If unauthorized use occurs, the customer should notify the site management immediately. The restaurant reserves the right to suspend or cancel any account used unlawfully.
12. Use of Customer Data
Fatafeat Restaurant reserves the right to use customer personal data in accordance with our privacy policy. Data may be used to improve customer experience, analyze user behavior, or provide personalized offers. Customers may request access to their data, correct it, or delete it at any time.
13. Handling Technical Issues
If a customer experiences any technical issues or website malfunction, they must contact the technical support team. Fatafeat Restaurant is not liable for any damage caused by technical failures or delays arising from technical issues.
14. Product and Quality Guarantees
We are committed to providing high-quality products. If there is a defect in the product or the food quality is unsatisfactory, the customer can file a complaint within 24 hours of receiving the order. The complaint will be reviewed and appropriate actions will be taken, such as compensation or replacement.
15. Delivery and Delays
We strive to ensure timely delivery of orders. In the event of any unexpected delays, the customer will be informed about the situation. The customer has the right to cancel the order if it is not delivered on time and receive a refund.
16. Return and Exchange Policy
Generally, returns or exchanges are not accepted after receiving the order. However, special cases may be considered at our discretion, especially in the case of defects or issues with food quality.
17. Action in Case of Violations
We reserve the right to take legal action or ban users who violate the terms or misuse the website. Legal action may be taken against anyone who causes harm to the website or brand.
18. Disclaimer
Fatafeat Restaurant is not responsible for any damage caused by customer errors in providing information or as a result of improper use of the website. We disclaim responsibility for any damages arising from any technical faults or website errors.
19. Modifications to the Terms
Fatafeat Restaurant reserves the right to make any modifications, changes, or additions to these terms at any time. It is the customer's responsibility to keep up to date with this page to stay informed of any changes. Customers will be notified of any major changes via email.
20. Governing Law
These terms and conditions are governed by and interpreted in accordance with the laws of the State of Qatar. Any dispute arising from these terms will be referred to the competent Qatari courts.
21. Contact Us
If you have any inquiries regarding the terms and conditions, you can contact us via: - Email: fatafeat.qa@gmail.com - Phone: +97477718206