At Fatafeat Restaurant, we are committed to providing the best dining experience for our valued customers. If you encounter any issues with your order, please review the following return and exchange policy to ensure a satisfactory and smooth service.
1. Food Order Policy:
• Modification or Cancellation:
You can modify or cancel your order before preparation begins. Once preparation has started, no changes or cancellations can be made.
• Order Errors:
If you receive an incorrect order (such as a missing dish or wrong ingredients), please notify us immediately via phone or WhatsApp within one hour of receiving your order. We will correct the error or resend the correct order at no additional cost.
• Food Quality:
If you are not satisfied with the quality of the food, please inform us within 12 hours of receiving your order via email or phone. We will assess the complaint and provide appropriate compensation (replacement dish or refund depending on the case).
2. Refund or Exchange Process:
Contact Us: Please reach out to us directly through:
• Phone/WhatsApp: 0097477718206
• Email: fatafeat.qa@gmail.com
• Our Website: https://fatafeat-restaurant.com
Incorrect Delivery: If the mistake is on our end (such as delayed delivery or incorrect order), we will cover the cost of redelivery.
3. Refunds:
• Refund Method:
The amount will be refunded using the original payment method within 3-5 business days after confirming the issue.
• Damaged Deliveries:
If the order arrives damaged (such as spilled food or faulty packaging), please send a clear photo along with the receipt to facilitate the refund process.
4. Special Conditions for Qatar:
• Adherence to Health Standards:
We comply with the standards of the Qatar Health Authority. If any violations occur, please inform us immediately to facilitate legal and health procedures.
• Fast and Safe Delivery:
We guarantee the timely delivery of your orders across all areas in Qatar.
5. Exceptions:
Non-Returnable or Non-Refundable Items:
• Food that has been fully or partially consumed.
• Orders reported after 12 hours of receipt.
• Errors due to incorrect information provided by the customer (such as a wrong address).
Contact Us:
For any inquiries about our return policy or orders, feel free to contact us through:
• 📞 Phone: +974 7771 8206
• 📧 Email: fatafeat.qa@gmail.com
• 🌐 Website: https://fatafeat-restaurant.com
Delivery Coverage Areas:
We offer delivery service to all areas of Qatar, ensuring your orders reach you as quickly as possible.
Official Working Hours for Inquiries:
You can contact us during the following working hours:
• Sunday to Thursday: 9:00 AM - 9:00 PM
• Friday and Saturday: 12:00 PM - 9:00 PM
Promotions and Gifts Policy:
• Promotions:
Special offers may include discounts or gifts with orders. Offers are valid for a limited period or under specific conditions, as defined in each promotion.
• Gifts:
Gifts provided with orders may be available under certain conditions, such as orders of a certain value or during special occasions.
Legal Updates:
This return and exchange policy complies with all local regulations and health standards in Qatar. The policy is periodically updated to ensure compliance with the latest laws.
Last Update: [Insert Date Here]
Disclaimer:
This policy is subject to updates according to Qatar's regulations and applicable quality standards.