Delivery Policy | Fatafeat Restaurant
At Fatafeat Restaurant, we are committed to providing fast and secure delivery service to ensure your orders arrive with the highest quality and as quickly as possible. Please review the following delivery policy to ensure a perfect shopping experience:
1. Delivery:
• Delivery service is available across all areas in Qatar, including remote and distant locations.
• Customers must provide an accurate delivery address when placing an order. If the address is incorrect or incomplete, this may result in delays or additional charges.
2. Delivery Times:
• Delivery hours: We deliver throughout the week from 7:00 AM to 1:00 AM, including Fridays and Saturdays.
• Estimated delivery time: We strive to deliver orders as quickly as possible. The delivery time depends on the distance and location and may range from 30 minutes to 1.5 hours.
3. Delivery Cost:
• Base delivery fee: Starts from 10 QAR for distances up to 10 kilometers.
• Additional charges: An extra 5 QAR is charged for every additional 5 kilometers beyond the initial 10 kilometers.
• Final cost calculation: The cost is determined based on the actual distance between the address and the restaurant location and is displayed on the checkout page.
3.1 Free Delivery:
• Free delivery: Free delivery may be available in certain cases, such as special promotions or complimentary gifts with orders. These offers will be announced through our official channels, such as our website and social media platforms.
4. Order Confirmation:
• After completing the payment process, you will receive a confirmation via email or SMS containing your order details and estimated delivery time.
5. Delays or Incorrect Deliveries:
• Delays: If an unexpected delay occurs in delivery, the customer will be notified immediately via available communication channels (phone or SMS) and given the option to cancel or proceed with the delivery. If you choose to proceed, we will do our best to expedite the delivery.
• Incorrect deliveries: If an incorrect order is delivered, please contact us immediately at +974 7771 8206 or via email at fatafeat.qa@gmail.com. We will rectify the issue as soon as possible at no additional cost.
6. Special Delivery Conditions:
• Delivering to the correct address: Please ensure that the delivery address is entered accurately when placing the order. Incorrect or incomplete information may result in delays or additional charges.
• Delivery acceptance: Upon receiving your order, please verify that it matches what you ordered and that all accompanying items are included. If there are any issues, please notify us immediately.
7. Delivery During Peak Hours:
• During holidays or official breaks, delivery times may be affected due to high demand. We will do our best to provide service on time, but some delays may occur.
8. Emergency Delivery Service:
• If you require urgent delivery service or have specific inquiries, please contact us directly to arrange the delivery.
How to Contact Us:
If you need any assistance or have an inquiry regarding delivery, please contact us via:
• Phone / WhatsApp: +974 7771 8206
• Email: fatafeat.qa@gmail.com
Disclaimer:
This delivery policy is subject to continuous updates based on local conditions and the standards we adhere to. We reserve the right to modify the delivery policy at any time to enhance our services.